Terms of service

Welcome to Luna Molly. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using this website, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue using our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

  • You will not engage in any activity that interferes with the operation or security of this website.

Luna Molly reserves the right to refuse service, cancel orders, or suspend accounts when necessary.

2. Products & Availability

We strive to ensure that all product descriptions, photographs, pricing, and other information displayed on our website are accurate. However:

  • Product colors may vary slightly due to different monitor settings.

  • Measurements may vary slightly because of manual measurement.

  • Inventory availability may change without prior notice.

We reserve the right to modify, discontinue, or limit any product at any time.

3. Pricing & Payment

All prices displayed on our website are in United States Dollars (USD). Payment must be successfully completed before your order enters processing. We reserve the right to:

  • Correct pricing or typographical errors.

  • Refuse or cancel orders suspected of fraud.

  • Cancel orders resulting from inventory or technical errors.

If payment has already been received for a canceled order, a full refund will be issued to the original payment method.

4. Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to:

  • Product unavailability

  • Payment authorization failure

  • Pricing or inventory errors

  • Suspected fraudulent activity

  • Shipping restrictions

  • Violations of these Terms

5. Shipping

Shipping estimates are provided for reference only and are not guaranteed. Delivery times may be affected by:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Public holidays

  • Incorrect shipping information

  • Events beyond our reasonable control

Please note:

  • We do not ship to APO, FPO, or DPO military addresses.

  • Shipping addresses cannot be changed once an order has entered processing.

  • Please refer to our Shipping Policy for complete shipping information.

6. Returns & Refunds

Returns and refunds are processed in accordance with our Return & Refund Policy. Returned items must satisfy all return requirements before a refund can be approved.

7. Intellectual Property

All content available on this website, including but not limited to logos, product images, graphics, icons, product descriptions, text, and website layout and design, is the exclusive property of Luna Molly and is protected under applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. User Conduct

By using our website, you agree not to:

  • Use the website for unlawful purposes.

  • Upload viruses or malicious software.

  • Attempt unauthorized access to our systems.

  • Engage in fraudulent or deceptive activities.

  • Interfere with the normal operation or security of the website.

Violations may result in account suspension, order cancellation, or legal action.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. Luna Molly is not responsible for the content, privacy practices, or policies of any third-party websites. Access to third-party websites is entirely at your own risk.

10. Disclaimer

All products and services are provided on an "as available" and "as is" basis. To the fullest extent permitted by law, Luna Molly disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Luna Molly shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or the purchase of our products. Our total liability shall not exceed the amount paid for the applicable order.

12. Changes to These Terms

We reserve the right to revise or update these Terms of Service at any time. Any changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the revised Terms.

13. Governing Law & Contact Information

These Terms shall be governed by and interpreted in accordance with the applicable laws of the State of Ohio and the United States. Any disputes relating to these Terms or the use of this website shall be resolved in the appropriate courts with jurisdiction.

If you have any questions or concerns about these Terms, please contact our customer support team:

  • Email: hello@lunamolly.com

  • Address: 2888 Mogadore Rd, Apt C18, Akron, OH 44312 (not a return address)

Our customer support team will respond within 24–48 business hours and will be happy to assist you.